Truth Be Told
Volunteer onboarding for a nonprofit serving incarcerated women
Interviews, a persona and journey map, and a rebuilt signup flow. Registration task success went from 70% on the old site to 100% in final testing.
case study →operational · it support, nyu langone health
Andre Rowe
IT Support Specialist · Cloud Infrastructure & DevOps
I keep a 3,000+ user healthcare enterprise running, and I'm building the automation layer on top of it.
3,000+ users · 500+ endpoints · 50+ tickets/wk · 95%+ SLA
lens
the thread
Most engineers never watch a real person fail to use what they built. Most designers never carry the pager when it breaks. I have done both jobs, and each one made me better at the other.
Support taught me where software actually hurts people. UX research taught me how to find out why, and design taught me what to do about it. The projects below alternate between those two muscles on purpose.
design practice
Loql
Group travel planning, redesigned around consensus · GA UXDI capstone
82 survey responses and 5 interviews became a tested high fidelity prototype: shared itineraries, gamified voting, and onboarding that learns the group.
case study →The voting demo
Loql's core concept, working in your browser
Instead of describing the gamified voting idea, I built it. Vote on a Saturday in New York with three simulated friends and watch the itinerary assemble.
play it →engineering proof
OpenClaw
Multi-agent AI orchestration system
Orchestrator specialist architecture that routes tasks to purpose-built agents for automated document generation and workflow execution.
work in progress, repo coming soonBayou Alert
Real-time flood-warning dashboard · academic project
A serverless dashboard that ingests live USGS gauge data and maps location-specific flood conditions across Houston's bayou network.
case study →Project Volta
AI battery-grid simulation · academic project
A reinforcement-learning DQN agent dispatching a simulated home-battery fleet as a virtual power plant, with next-hour demand forecasting; 30% simulated cut in peak grid draw.
case study →Grazioso Animal Rescue
Rescue-operations dashboard · SNHU CS-340
A PyMongo CRUD module and indexed MongoDB layer powering an interactive Dash dashboard over 5,000+ shelter records; cut manual record-sifting by ~80%.
case study →Travlr Getaways
Full-stack travel platform · SNHU CS-465
A static brochure site rebuilt as a MEAN-stack app: a REST CRUD API, a JWT-secured Angular admin SPA, and Mongoose-validated data models.
case study →stack
- Cloud platforms
- AWS (EC2, S3, IAM, VPC, CloudWatch) · Microsoft Azure (Functions, Cosmos DB)
- Systems & IT operations
- Active Directory · Windows & macOS deployment · Networking · HIPAA-environment compliance · ServiceNow
- Design & research
- Figma · user interviews & surveys · personas & journey mapping · usability testing (moderated + UsabilityHub) · Miro
- Development & automation
- Python · Bash · PowerShell · JavaScript (React) · REST APIs · Git
- AI / ML
- TensorFlow · NLP pipelines · LLM & multi-agent orchestration
trajectory
- shipped UX Design Immersive · General Assembly 2022
- shipped B.S., Computer Science · Southern New Hampshire University 2026
- in progress AWS Certified Solutions Architect - Associate (SAA-C03) exam Sept 2026
- queued M.S., Software Engineering · DevOps Engineering, WGU begins Nov 2026
- queued HashiCorp Terraform Associate → Certified Kubernetes Administrator 2026-2027
background
Before IT, I ran healthcare operations from the inside: supervising medical transport teams at DocGo and coordinating emergency dispatch at Assist Ambulance. Between operations and engineering came General Assembly's UX immersive, where I learned to treat confusion as a design defect, not a user problem.
Now I support the systems side of the same world at NYU Langone Health: Active Directory, endpoint fleets, HIPAA-compliant infrastructure.
The through-line: when systems fail, people feel it. So I keep them running, I design them to be understood, and I'm learning to build them better.
contact
Hiring for remote cloud support, systems, or junior DevOps/platform work?
New York, NY