Experience

Healthcare operations, then enterprise IT

Every role here is professional work. NYU Langone and DocGo titles and dates match employment verification records. Roles with a case study link to it.

Professional roles

  1. Category: PROFESSIONAL EXPERIENCE

    Service Desk Analyst

    Jun 2025 to Aug 2025

    NYU Langone Health (contract via TEKsystems)

    • Worked on a 1,000-endpoint Windows 11 migration program across 9 sites, driven by Windows 10 end of support on October 14, 2025.
    • Staged 30+ devices a day and completed 10 to 15 on-site swaps a day on clinical units; handled approximately 65 ServiceNow cases a week.
    • Provisioned devices with Windows Autopilot, worked within an Intune- and Entra ID-managed endpoint environment and worked with BitLocker-enabled endpoints.
    • Checked user sign-in, mapped drives, printers and required departmental applications before handoff.
    • Handled Active Directory account unlocks, password resets and group membership changes, and coordinated Windows 11 migrations that could be completed remotely.
    • Completed my assignment through its scheduled end. Before it ended, a manager on another NYU Langone team asked me to join his team on a new contract.

    Case study: Windows 11 Migration in a Hospital System (CS-1)

  2. Category: PROFESSIONAL EXPERIENCE

    Field Supervisor, Medical Transport Operations

    Aug 2023 to Mar 2025

    DocGo

    • Supervised field crews drawn from a rotating roster of 60+ staff in a 24/7 medical transport operation running about 60 to 80 crews per shift.
    • Owned scheduling, dispatch coordination and escalations.

    Case study write-up in progress: 24/7 Operations and Escalation at DocGo (CS-2)

  3. Category: PROFESSIONAL EXPERIENCE

    Emergency Logistics and Dispatch

    Jul 2022 to Aug 2023

    Assist Ambulance

    • Dispatched crews for time-critical calls, prioritizing by urgency from incomplete caller and facility information under established protocols.

    Case study write-up in progress: Emergency Dispatch Under Protocol (CS-10)

  4. Category: PROFESSIONAL EXPERIENCE

    Product Manager, UX Research and Design (Contract)

    Mar 2022 to Dec 2022

    Pitch (seed-stage startup)

    • Ran screener surveys, moderated interviews and usability testing that shaped product decisions.

    Case study write-up in progress: Stakeholder Research That Shaped Product Decisions (CS-11) · Teammate statement: Ruhee Charania

  5. Category: PROFESSIONAL EXPERIENCE

    911 Call Taker

    Houston Emergency Center

    • Answered 911 calls at the Houston Emergency Center.

    Case study write-up in progress: Triage from Partial Information at a 911 Center (CS-3)

  6. Category: PROFESSIONAL EXPERIENCE

    Emergency Medical Technician

    Earlier role in emergency medical services

The common thread

What carries from role to role

Regulated healthcare settings

A hospital system and a 24/7 medical transport operation. On the migration, patient care set the schedule and patient data stayed out of case notes.

Decisions from incomplete information

Emergency dispatch from incomplete caller and facility information, 911 call taking, and a service desk during a deadline-driven migration.

Process and documentation

A six-step device process, validation before handoff, and reconstructed artifacts that show how I document work.